Question 1: What is your return policy?

Answer 1:

• Returns are available within 14 days of delivery and are available on full-price items.
• Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in.
• We will issue the refund within 48 hours of receiving the items, the refund may take 5-7 days to reach you, depending on your bank's processing times. 
• EXCHANGES: We unfortunately currently do not offer exchanges. However, you can return your products and make a new order.

Question 2: How do I initiate a return?

Answer 2: Please contact our customer service team to initiate a return. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Please contact our Customer Service team via any of the following channels, available everyday from 9AM-6PM UAE time.

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INSTAGRAM : Dreemshoodiesgmail.colm

Gmail : dreemshoodies@gmail.com

Question 3: What is your refund process?

Answer 3: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Question 4: Do returns cost anything?

Question 5: When will I receive my refund?

Answer 5: Refunds are issued within 48 hours of returns' quality approval. A card refund take 5-7 working days.

Question 6: Can I return multiple orders at the same time?

Answer 6 No, items from separate orders must be returned in separate packages.

Question 7: Have you received my return?

Question 8: Can I exchange an item instead of return?

Answer 8:Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.

Question 9: How do I return an item in my order?

Answer 9: Please contact our Customer Service team via any of the following channels, available everyday from 9AM-6PM UAE time.

Question 10: How long does it take to receive my refund?

Answer 10: Refunds are issued within 48 hours of returns' quality approval. A card refund takes 5-7 working days.

Question 11 : how to track my order?

ANSWER : Track your order with in the chat

IF YOU HAVE FURTHER QUERIES 

Please chat directly in the website we will assure you to answer as soon as possible